Frequently Asked Questions
What dishes work with these coasters?
Stainless steel and sturdy plastic are the most ideal. Heavy condensation should be avoided, so use insulated if you plan to use ice, or keep your ice amounts low. Test the hold by attaching the dish to a coaster, push them together strongly all around the coaster, and then try to pull it straight off. If you can’t remove the coaster by pulling it straight from the dish, it is a good fit. Avoid irregular bottoms and anything fragile, especially fragile stems. Glass will work but we highly recommend that you only use unbreakable. Do not twist off to remove the coaster from glass, instead soak in very warm (not boiling) water to allow the gel to peel away. Remove all retail stickers from your cup/dish before use so it doesn’t stick permanently to your gel pad.
What tabletops work with these coasters?
Hard, flat, non-porous materials are a good fit for the steel base. Make sure the surface is dry and as a clean as possible. Do not apply to teakwood because it can ruin the finish. Avoid things like tablecloths that can ruin the gel or the fabric.
How many times can the sticky gel be washed and reused?
When properly cared for, the manufacturer labels the sticky gel washable with warm water and then reusable at least 200 times. This includes the gel used on the coaster and the bottom of the steel base. However, the sticky gel pad on your coaster might become a little cloudy over time, so you may choose to replace it due to appearance rather than hold. You can purchase replacements through the website.
Can these be used in extreme waves, such as 3 to 7 feet high, as we may see on the great lakes and oceans?
Indoor simulated testing suggests that they will work quite well under those conditions, provided they are used within the tabletop, dish, and care requirements. Please stay tuned as we gather more information.
How much weight can a magnetic coaster system hold?
In simulated testing, one magnetic coaster held a serving bowl with contents that weighed 2 1/2 pounds. You can always double-up on the number of coasters for heavier bowls or platters, putting two or more side by side if space provides. Always keep in mind that the taller a cup/dish/tumbler, the more stress the magnet and gel will experience during motion, so height will play a larger role than weight. Please stay tuned as we gather more information on height and weight limits.
Can I take the steel base with me from table to table without washing the gel in between?
As long as the gel does not get too dirty or wet, it can be moved from one hard surface to another many, many times before washing. Make sure each placement happens on a clean and dry surface. The same is true with your coaster. Always test for security before use and if you notice that it is not sticking well, it is time for a wash. If you wash and air dry it and it still isn’t sticky enough, it may be time to replace the gel pad or steel base.
Are these dishwasher and microwave safe?
No. They are neither dishwasher nor microwave safe. To keep clean, use warm water on the sticky gel and use a damp cloth to remove dirt and debris from the coaster. For ease, leave the gel secured to the coaster while washing with warm water, then put the coaster and on its side to air dry.
Do these work with Yeti’s and tumblers?
As long as the bottom is an appropriate fit for the gel, they should work. Always remember to avoid any cups that produce condensation. Until we know more about height limits, be cautious with how tall your Yeti or tumbler is, especially on large bodies of water that experience large wave patterns.
Are there temperature limits for the sticky gel and magnet?
Yes. The sticky gel should not go below -4 degrees or exceed 248 degrees fahrenheit. The magnet will become brittle at temperatures of -15 degrees fahrenheit and will lose its power at 170 degrees fahrenheit. Use double walled or insulated stainless steel for drinks such as coffee to avoid overheating the gel pad and causing it to release. The gel has not yet been tested in extreme heat environments such as the Bahamas. We look forward to gathering more information on high heat environments.
Does humidity affect the sticky gel?
According to the manufacturer, humidity does not affect the sticky gel. However, if it gets wet it will not re-stick again until it is dry.
Can my stemware break while removing the coaster?
Yes. If your stemware is particularly fragile it can break during removal. We do not recommend using any stemware, or dishware, that is particularly fragile or has sentimental or other value to you. If you do use stemware with a fragile stem, be sure to avoid pulling the coaster off by stressing the stem in any way. Instead, run the coaster and stem under warm water and let the water slowly do the removing.
Can I use 2 coasters to hold something larger, like a casserole dish?
This idea has undergone simulated testing and held quite well even under high wave simulation. However, more testing needs to be done before it can officially be labeled for use in this way.
My gel pad is new, and it is still not holding, what do I do?
On rare occasions a new gel pad failed to secure properly to the dish or coaster, pulling away from one or the other. However, after repeated pressure, the gel ultimately settled in to its role and held nicely to both. If you have done that and the gel pad is still not holding, we will send you a replacement.